Privacy Policy

1. About this Privacy Policy

This privacy policy applies when you visit or use our website. This privacy policy may be supplemented by additional privacy statements, terms or notices provided during our interactions with you.

Irrespective of any branding used on the website, the Streaming Well legal entity is the primary controller of your personal information provided to, or collected by  you may contact us at the address below.

2. Information We Collect

We collect information about you in two ways: directly from your input and from third party sources.

2.1 Data You Provide to Us

The types of personal information that we collect directly from you depends on how you interact with us and the website and includes:

Contact details, such as your name, email address and phone number;

Comments, feedback and other information you provide to us, including search query data and questions or information you send to us.

2.2 Data from Service Use

The website automatically collects information about how you and your device interact with the website, including:

Computer, device and connection information, such as IP address, browser type and version, operating system and other software installed on your device, mobile platform and unique device identifier and other technical identifiers, error reports and performance data;

Usage data, such as the features you used, the settings you selected, URL click stream data, including date and time stamp, and referring and exit pages, and pages you visited or searched for on the Service; and/or

For location-aware Services, the region, city or town where your device is located in order to provide you with more relevant content for where you are in the world.

We collect this data through our servers and the use of cookies and other technologies. You can control cookies through your browser’s settings and other tools. However, if you block certain cookies, you may not be able to access certain parts or make full use of the website. For more details, visit the cookie notice of the website.

2.3 Data from Other Sources

We also may obtain personal information about you from our group companies and from other third parties, including:

Social networks when you grant permission to access your data on one or more networks;

Partners with which we offer co-branded services or engage in joint marketing activities; and/or

Publicly-available sources and data suppliers from which we obtain data to validate or supplement the information we hold.

3. How We Use Your Information

Depending on how you interact with us and the website and your preferences, we use your personal information to:

Respond to your requests, inquiries, comments and concerns;

Deliver targeted advertisements, promotional messages, notices and other information related to the Service, your interests and other products, events and services;

Identify usage trends and develop data analysis, including for purposes of research, audit, reporting and other business operations, including determining the effectiveness of our promotional campaigns and evaluating our business performance, or in other ways pursuant to a customer agreement; and/or

Comply with our legal obligations, resolve disputes, and enforce our agreements.

If you supply us contact information of your colleagues, we may contact those individuals with communications about the website that may include reference to you.

Sharing of your Information

4.1 Our Processors

We may share information with:

Our partners with which we offer co-branded services or engage in joint marketing activities; and/or

Our service providers, suppliers, agents and representatives, including but not limited to, payment processors, email service providers, IT service providers, mailing houses and shipping agents;

to process the information for us based on our instructions and in compliance with this privacy policy and any other appropriate confidentiality and security measures.

4.2 Your Choices

We share your personal information with our group companies and with joint venture partners and other third parties, including entities for which we are acting as an agent, licensee, application host or publisher, that wish to send you information about their products and services that may be of interest to you, as determined by your choices and in managing your communications preferences and other settings.

4.3 Legal Reasons

We also disclose your personal information if we have a good faith belief that such disclosure is necessary to:

meet any applicable law, regulation, legal process or other legal obligation;

detect, investigate and help prevent security, fraud or technical issues; and

protect the rights, property or safety of Streaming Well, our users, employees and others;

and as part of a corporate transaction, such as a transfer of assets to or an acquisition by or merger with another company.

Your Communications Preferences

You can customise and manage your communications preferences and other settings when you register with the Service, by updating your account features and preferences, by using the “opt-out” or unsubscribe mechanism or other means provided within the communications that you receive, or by contacting us at the address below. We reserve the right to notify you of changes or updates to the Service whenever necessary.

6. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfil the transactions you have requested, and for other essential purposes such as complying with our legal obligations, maintaining business and financial records, resolving disputes, maintaining security, detecting and preventing fraud and abuse, and enforcing our agreements.

7. Children’s Privacy

We do not knowingly collect information from children under the age of 13 or target our services to children under 13.

8. Data Security

We use a variety of administrative, physical and technical security measures to help safeguard your personal information.

9. Locations of Processing

Your personal information may be stored and processed in your region or another country where Streaming Well, its partners and service providers maintain servers and facilities, including Italy, the United Kingdom, and the United States. We take steps, including through our contracts, to ensure that the information continues to be protected wherever it is located in a manner consistent with the standards of protection required under applicable law.

Where personal information is transferred from the European Economic Area (“EEA”) or Switzerland to a country that has not received an adequacy decision by the European Commission, we rely on appropriate safeguards, such as the European Commission-approved Standard Contractual Clauses and the EU-U.S. and Swiss-U.S. Privacy Shield Frameworks, to transfer the data.

10. Grounds for Processing

When we collect from you any personal information within the scope of European data protection laws, we do so (a) with your consent; (b) where necessary to provide our services, fulfill a transaction or otherwise perform a contract with you or at your request prior to entering into a contract; (c) where necessary for our compliance with a legal obligation; (d) where necessary for the performance of a task carried out in the public interest; and/or (e) as necessary to fulfill our legitimate interests as described below, except where our interests are overridden by your privacy rights. Where we rely on your consent to process personal information, you have the right to withdraw your consent at any time, and where we rely on legitimate interests, you have the right to object.

Our legitimate interests are: to deliver our services to our customers and their end users; to detect or prevent fraud; to protect the security of our systems, customers and users; to further develop our services; to conduct direct marketing; to operate our business (by processing payments/invoices and perform sales and customer relations management, supplier management, as well as incidental processing in our back office for these purposes); to enable our customers to comply with legal obligations; to provide customer service or support; or fulfil our other legitimate interests as described above.

11. Your rights

You have the right under European and certain other privacy and data protection laws to request free of charge:

access to and correction or deletion of your personal information,

that we cease or limit our processing of your personal information,

a copy of your personal information (right to data portability), and to

object at any time to processing of personal information concerning you for direct marketing.

If you would like to exercise any of these rights, please contact us at the address set out below. We will respond to your request consistent with applicable laws. To protect your privacy and security, we may require you to verify your identity.

12. Changes

We will update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. If we make any material changes, we will provide notice through this website or by other means.

13. Contact us

If you have any questions, comments or requests regarding this privacy policy or our processing of your information, please contact:

Data Protection Officer,
Streaming Well Limited,
190 Chiswick High Rd,
Chiswick, London W4 1PP,
United Kingdom,

14. How to complain

We hope that we can resolve any query or concern you raise about our use of your information but you may also lodge a complaint with the data protection authority in the applicable jurisdiction.

Last updated:  3 August 2018